HIPAA compliant messaging, built into your coaching platform
Vibly gives you secure client messaging that is HIPAA, GDPR, and SOC 2 compliant, inside the same platform as your scheduling, notes, and payments. Clients message you from their portal in any browser, nothing to download, and every conversation stays attached to the client record instead of scattered across your phone.
How messaging works on Vibly
When a client texts you about their sleep, their stress, or their anxiety before a session, that message now lives on your personal phone, in an app that was never meant to hold health information. SMS is not HIPAA compliant, and neither is regular email. Vibly's messaging was built for exactly this work, and every conversation stays connected to the sessions, notes, and plans it refers to.
One secure thread per client
Every client gets a conversation inside Vibly, next to their sessions, notes, forms, and payments. The message where a client committed to a goal sits beside the session where you set it. Six months from now, the context is still there, in one place.
Group conversations, your rules
Every group or cohort chat has three modes: open, so everyone can talk; broadcast only, so only you can post announcements to members; or off entirely. A quiet accountability group and a lively cohort get exactly the setting each needs.
The conversation follows you into the session
Your chat with a client is continuous inside Vibly Connect video calls. Pull up the thread mid-session to reference what they wrote on Tuesday, without leaving the call or the platform. Scheduling, messaging, and sessions behave like one system, because they are. See how it connects to Scheduling.
AI drafting help, when you want it
The Vibly AI Coach Assistant drafts message replies for you, and it never sends anything on its own: you review, edit, and send. HIPAA compliant, and never trained on your data.
Built for the way you communicate with clients
Why a standalone messaging tool falls short
A generic chat app
- No BAA, and terms were never written for health information
- Conversations scattered across personal apps and inboxes
- No connection to sessions, notes, or payments
- Client messages arrive on your personal number
Messaging on Vibly
- HIPAA, GDPR, and SOC 2 compliant
- One thread per client, tied to the full record
- Group chats with open, broadcast, and off modes
- Clients message from any browser, nothing to install
Why coaches trust Vibly with client conversations
“The built-in security and confidentiality give me peace of mind, especially coming from a clinical background.”
“I love that everything is in one place. It makes me think of the 'my chart' that doctors and hospitals use.”
“Once I created all of my practice information in Vibly - my stress and anxiety started to settle and I literally felt relief.”
Frequently asked questions
Is Vibly's messaging HIPAA compliant?
Yes. Messaging runs inside Vibly's HIPAA compliant platform, alongside scheduling, video, notes, and payments, and Vibly is also GDPR and SOC 2 compliant. For the full picture, see our HIPAA guide for coaches.
Is texting or emailing clients HIPAA compliant?
Generally, no. Standard SMS and consumer email providers will not sign a BAA and do not meet HIPAA's requirements for protected health information. If a coaching client shares health information over text, that conversation is a compliance risk. A HIPAA compliant messaging channel avoids the problem entirely.
Do my clients need to download an app?
No. Clients send and read messages from their Vibly portal in any browser, on any device.
Can I message a whole coaching group?
Yes. Every group or cohort gets its own chat with three modes: open to all members, broadcast only where only the provider can post, or disabled entirely.
Does Vibly work for therapists and behavioral health professionals?
Yes. Because the whole platform is HIPAA compliant, therapists, counselors, and behavioral health professionals use Vibly's messaging for the same reason coaches do: client conversations that touch health information stay protected. See Vibly for therapists.
Can AI help me answer client messages?
Yes, as an optional add-on. The Vibly AI Coach Assistant ($20/month, first month free) drafts replies you review and send. It never sends a message for you, and it is HIPAA compliant and never trained on your data.